Shipping Protection & Tipping Policy

At LushSorted, we believe every order should feel simple, secure, and worry-free. To give our customers extra flexibility and peace of mind, we offer optional checkout services that allow you to choose the level of support that feels right for you.

1. Optional Checkout Services

Shipping Protection and Optional Support are completely voluntary services. They are never required to complete your purchase and will only be added if you personally select them during checkout.

  • Shipping Protection: An optional service designed to provide additional coverage for your order in case of unexpected delivery issues such as loss, damage, or transit-related problems.
  • Optional Support: A voluntary way to show appreciation for the team members who help prepare, support, and improve your LushSorted shopping experience.

2. Shipping Protection Coverage

If you choose Shipping Protection at checkout, your order receives additional coverage against eligible shipping issues that may occur while your package is in transit.

For complete coverage details, claim requirements, and exclusions, please review our full Shipping Protection terms:

View Shipping Protection Terms

3. Flexible Refund Options

We want every part of your LushSorted experience to feel comfortable and transparent.

If you accidentally selected Shipping Protection or Optional Support during checkout and would like to remove those services, please contact our support team.

Eligible requests for these optional services can be reviewed and refunded, even if your order has already been processed or shipped.

4. Need Assistance?

Our customer care team is here to help with any questions regarding your order, optional services, or delivery experience.

Thank you for choosing LushSorted. We are committed to making every order simple, secure, and enjoyable.