Return Policy

Return Policy

Last Updated: July 25, 2025

Our 30-Day Return Guarantee

At LushSorted, we want you to feel confident with every purchase. If your order does not meet your expectations, we offer a 30-day return guarantee from the date your order is delivered.

Whether you changed your mind, selected the wrong item, or simply feel that your purchase is not the right fit, our customer care team is here to help guide you through the return process.

1. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The return request must be submitted within 30 days of delivery.
  • Items must be returned in unused, unworn, and original condition.
  • Products should include original packaging and accessories when applicable.
  • Items must not show signs of use, washing, damage, or alteration.

Returns that do not meet these conditions may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

We carefully inspect and prepare every order before shipment. However, if your item arrives damaged, defective, or you receive an incorrect product, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Order Number and the email address used for purchase.
  • A detailed description of the issue.
  • Clear photos or videos showing the damage, defect, or incorrect item.

Once reviewed, our team will determine the best solution, which may include a replacement, partial refund, or full refund depending on the situation.

3. How To Request A Return

To start a return request, please contact our customer care team at:

Email: support@lushsorted.com

Please include your:

  • Order Number
  • Order Email Address
  • Reason for return
  • Photos or additional details if needed

Our team will review your request and provide the correct return instructions. Please do not send items back before receiving approval from our support team.

4. Refund Processing

Once your returned item is received and inspected, we will process your refund to the original payment method.

Approved refunds are typically processed within 3–5 business days. Please allow an additional 7–12 business days for your bank or payment provider to complete the transaction.

5. Return Shipping

For general returns, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If the return is due to an error on our part, we will work with you to provide an appropriate resolution.

6. Exchanges

At this time, we do not offer direct exchanges.

If you need a different item, size, or style, please submit a return request and place a new order once your return has been approved.

7. Unauthorized Returns

Please contact our customer care team before returning any product. Unauthorized returns may delay processing because we need the correct order information and return details to properly assist you.

8. Contact Information

If you have any questions regarding your return or need assistance with your order, our customer care team is always available to help.

Email: support@lushsorted.com

Call or Text: +1 (424) 800-8712

Thank you for choosing LushSorted. We are committed to providing a simple, secure, and enjoyable shopping experience.